This Refund & Cancellation Policy applies to Shopify store design and setup services purchased through Syte Studio. By purchasing our services, you agree to the terms outlined below.
1. Refund Eligibility
A full refund is available only if an order is cancelled before work has begun.
To request a cancellation, contact Syte Studio through the Contact page on our website. Refund requests will be reviewed and, when approved, processed within a reasonable timeframe, generally within 5 to 10 business days.
2. No Refunds Once Work Has Begun
Once work has begun on your Shopify store, the purchase is non refundable.
Work begins when Syte Studio starts any part of the project, including store configuration, design, product setup, research, planning, content preparation, SEO optimization, or other project related work.
No partial or full refund will be issued once work has started.
3. Client Responsibilities
Clients are responsible for providing accurate and complete information needed to build their store, including product information, images, branding materials, pricing, Shopify access, and other requested materials.
Delays caused by missing or incomplete information may extend the project timeline.
If a client is unresponsive for 7 or more business days after information has been requested, Syte Studio may pause the project and adjust the delivery timeline accordingly.
4. Revisions and Scope
Each project includes the work outlined at the time of purchase.
Reasonable revisions related to the agreed scope may be made during the project. Requests that fall outside the original scope may be considered additional work and may require an additional fee.
Syte Studio does not provide unlimited revisions unless specifically agreed to in writing before the project begins.
5. No Guarantee of Business Results
Syte Studio will provide the services described at the time of purchase and will make reasonable efforts to build your store to a professional standard.
However, we do not guarantee sales, revenue, traffic, search rankings, conversions, or any other specific business result.
Business results depend on factors outside our control, including product demand, pricing, competition, market conditions, customer behavior, advertising, and third party platforms.
6. Third Party Platforms
Syte Studio builds Shopify stores using third party platforms and services where applicable.
We are not responsible for changes, outages, restrictions, policy changes, account actions, or technical issues caused by Shopify or other third party services that may affect your store.
7. Ownership and Delivery
Once full payment has been received, the completed store and agreed deliverables belong to the client.
Syte Studio does not retain ownership of completed client work after full payment, except that we may use completed work as an example in our portfolio or marketing unless the client requests otherwise in writing.
8. Chargebacks and Payment Disputes
If you have a concern about your purchase or project, please contact Syte Studio first so we have an opportunity to resolve the issue.
Syte Studio reserves the right to respond to payment disputes or chargebacks with relevant documentation, including project records, communications, payment records, and evidence of work completed.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Syte Studio's total liability for any claim related to our services will not exceed the amount paid by the client for the specific service giving rise to the claim.
Syte Studio will not be responsible for indirect, incidental, special, or consequential damages, including lost profits, lost revenue, or lost business opportunities, to the extent permitted by law.
10. Changes to This Policy
Syte Studio reserves the right to update this policy from time to time.
Any changes will be posted on this page with an updated effective date.
Contact
If you have questions about this Refund & Cancellation Policy, please contact SyteStudio through the Contact page on our website.
