At SyteStudio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our services.
Information We Collect We may collect the following information: your name, email address, and contact information; store details and product information required for store setup and optimization; product listings, images, video footage, descriptions, and store access needed to provide our services; payment information, which is processed securely through Stripe and is never stored on our servers; and behavioral and usage data collected through Microsoft Clarity and Google Analytics, including how you interact with our website (see Analytics & Tracking section below).
How We Use Your Information We use your information to provide Shopify store setup and optimization services, create short-form video content, optimize product listings and store organization, communicate with you regarding orders, projects, and inquiries, process payments securely through Stripe, improve our services and customer experience, and analyze website usage through behavioral metrics, heatmaps, and session replay to improve and market our products and services.
Sharing Your Information We do not sell, rent, or trade your personal information.
Information may be shared only when necessary to provide our services, including with platforms such as Shopify, Stripe, and analytics partners such as Microsoft Clarity and Google Analytics. We encourage you to review their respective privacy policies to understand how they handle your data.
Analytics & Tracking We use third-party analytics tools to understand how visitors use our website and to improve our products and services.
Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at https://www.microsoft.com/privacy/privacystatement.
Google Analytics: We use Google Analytics to collect information about how visitors use our website, including pages visited, time spent on site, and traffic sources. This data is collected using cookies and is used to improve our website and services. For more information about how Google collects and uses your data, visit the Google Privacy Policy at https://policies.google.com/privacy. You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout.
By using our website, you agree that we and our analytics partners may collect and use this data as described in this Privacy Policy.
Security We take reasonable measures to protect your information and handle it securely. Payment information is processed through Stripe and is never stored on our servers. Any store access provided for setup or optimization purposes is used solely to complete requested services and can be removed at your discretion once the project is finished. While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time, subject to any legal or contractual obligations that require us to retain certain records.
Cookies Our website uses cookies and similar tracking technologies to improve functionality, user experience, and to support analytics services including Microsoft Clarity and Google Analytics. These technologies may capture first and third-party data about your interactions with our website. You can control or disable cookies through your browser settings, though doing so may affect site functionality. By using our website, you consent to the use of cookies in accordance with this policy.
Children's Privacy Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.
Your Rights Depending on your location, you may have rights under applicable privacy laws, including the right to access, correct, or request deletion of your personal information, and the right to opt out of certain data processing. You may exercise these rights by contacting us through the Contact page on our website.
Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact page on our website.
